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Returns Policy

At Fast Fit Garage Doors Ltd, we aim to ensure your satisfaction with every purchase. Please carefully review our returns policy for a smooth return process.

1. Returns Eligibility:

• You may return items within 14 days of receiving your order.

• Products must be in their original condition, unused, and with all tags/packaging intact.

• Personalised or customised items cannot be returned unless they are faulty.

• We do not accept returns on perishable goods, intimate or sanitary items, or items marked as final sale.

2. How to Initiate a Return:

To initiate a return, please follow these steps:

• Contact a member of our team at sales@fastfitgaragedoors.com to inform them of your intention to return.

• You will receive instructions on how to package and send the items back to us.

• Please include a copy of the packing slip or order confirmation in the return package.

• Ship the items to the address provided in the return instructions.

• We recommend using a trackable shipping service to ensure your return is received.

3. Returns Process:

• Once your return is initiated, our team will guide you through the process.

• Refunds will be issued to the original payment method once the returned items are received and inspected.

• If you are eligible for an exchange, the replacement item will be sent once the return is processed.

4. Faulty or Damaged Items:

• If you receive a faulty or damaged item, please contact our team within 7 days of receiving the order.

• Provide detailed information and, if possible, include photographs of the issue.

• We will arrange for a replacement or issue a refund, depending on your preference.

5. Return Shipping Costs:

• Customers are responsible for the cost of return shipping, except in cases where the item received is faulty or damaged.

6. Contact Information:

If you have any questions or concerns about our returns policy, please contact a member of our team at sales@fastfitgaragedoors.com